Cousins Maine Lobster, as seen on Shark Tank, has multiple locations in the city of Dallas offering authentic Maine lobster through their snack vans, food trucks, food halls and brick & mortar restaurants. They pride themselves on serving sustainably harvested lobster from Maine with their signature Downeast Maine hospitality. Visit their website to see all their locations.
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What people say
Cousins Maine Lobster is a popular chain of seafood restaurants that have gained a lot of attention in recent years. The company has made a name for itself by serving up lobster rolls, lobster bisque, and other seafood delicacies that are fresh, delicious, and affordable. However, with the rise of online reviews and comments, customers can now easily share their experiences with others, which can impact a brand's reputation.
When it comes to Cousins Maine Lobster in Dallas, the online reviews are quite positive. Customers rave about the quality and freshness of the seafood, as well as the friendly service they receive from staff members. Many also appreciate the reasonable prices and generous portions.
One customer on Yelp commented: "I've been here several times and have never been disappointed. The lobster roll is amazing, and the bisque is to die for! The staff is always friendly and helpful. I highly recommend this place for anyone who loves seafood."
Another customer on Google Reviews wrote: "I came here with my family for lunch and we had an amazing experience. The lobster was so fresh and tasty! The staff was welcoming and attentive. We'll definitely be back!"
Positive reviews like these are a testament to Cousins Maine Lobster's commitment to quality and customer satisfaction. However, not all reviews are glowing.
Some customers have complained about long wait times or slow service during peak hours. Others have felt that the portion sizes were too small or that the prices were higher than they were expecting.
One Yelp user wrote: "The food is good but the wait can be unbearable. I've been here twice now where I've waited over an hour for my order to be ready. It's frustrating considering how good the food is."
Another Google Reviews user said: "The lobster roll was tasty but the portion size was smaller than expected for the price. It's a bit pricey for what you get."
While negative reviews like these can be disappointing, they also serve as an opportunity for Cousins Maine Lobster to improve their service and offerings. By listening to customer feedback and making changes where necessary, the brand can continue to build its reputation as a top seafood destination in Dallas.
In conclusion, online reviews and comments play a critical role in shaping the reputation of any brand, including Cousins Maine Lobster in Dallas. While there are some negative comments, overall, the feedback has been largely positive. With its commitment to quality and customer satisfaction, it's no wonder that this chain has gained such a loyal following among seafood lovers in the city.